At this time MONO only ships to Australian addresses from au.monocreators.com.
After your order is placed, you will receive a confirmation email from us and we will immediately begin processing your order. Orders normally ship within 24 to 48 hours. Expedited shipping orders must be received before the cutoff of 12pm to ship same-day. Orders placed after noon will ship the following day. Orders placed after 12 noon on Friday will ship on Monday.
Shipping will be free for orders of at least $170. For orders below $170, there will be a flat fee of $30.
Orders for out of stock items will be processed as a pre-order, and will ship once the ordered product is back in stock. Pre-order lead times will be indicated on the product page at the time of ordering. In the event of a multi-item order where some items are in stock and some are pre-ordered, we will partially ship the in-stock items by default and there will be no additional charge for the multiple shipments.
During holidays and times of high demand, shipping may be delayed - Please bear with us if that happens. Once your order ships, you will receive another confirmation email from us including a tracking number if applicable.
If you ever have any questions about your order, just send an email with your order number to firstname.lastname@example.org and we will get right back to you with answers!