Our Return Policy

We guarantee all merchandise sold by au.monocreators.com. If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a replacement or refund. Product must be unused and include all the tags that shipped with it. MONO will provide a return label and pay for the cost of shipping the return. Once we have received your return, we will process a refund of your original order minus any shipping cost. (most items ship for free from our webstore so this only applies if you chose expedited shipping for your original purchase). After 30 days, MONO may not accept returns for any reason other than defects. MONO can't refund items bought anywhere other than on au.monocreators.com. Please contact the original place of purchase to process returns not purchased on au.monocreators.com.

For MONO Pedalboards, please note: If the dual lock is applied to a pedalboard, the pedalboard cannot be returned or exchanged.

To return an item please send an email to support@au.monocreators.com to receive an RMA (return merchandise authorization) number.